How Questroom AB collects, uses, and protects your personal data.
At Questroom AB, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website, book an escape room or VR experience, or interact with our point-of-sale (POS) systems.
Questroom AB is the data controller responsible for your personal data.
Questroom AB
5569838526
Kocksgatan 21A, 116 24 Stockholm, Sweden
We collect and process personal data depending on how you interact with us:
When you book a game, kickoff, or corporate event, we collect your name, email address, phone number, language preference, group size, and any specific event requirements.
We collect details about payments made via our POS system, card readers, Swish, invoices, payment links, or PayPal. We do not store raw card numbers; transactions are handled securely by PCI-compliant payment gateways.
For corporate activities, we collect company names, organizational details, invoicing addresses, and booking coordinator details.
Individual participant confirmation or waiver data required for game safety and operational protocols.
We process your personal data for the following purposes:
To manage, confirm, and schedule your escape room or VR bookings.
To process transaction payments, handling refunds, and issuing credit invoices.
To communicate important pre-game rules, instructions, or rescheduling updates.
To comply with accounting regulations (such as the Swedish Bokföringslag) and legal tax reporting duties (Skatteverket requirements).
To fulfill your booking agreement and provide the services you purchased.
To satisfy statutory Swedish tax, accounting, and anti-money laundering regulations.
To improve our games, optimize customer service, and ensure operational safety at our premises.
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected. Transactional and financial data related to sales and tax returns are retained for up to 7 years in accordance with Swedish accounting law.
You possess the following rights regarding your personal data:
The right to request a copy of the personal data we hold about you.
The right to correct inaccurate or incomplete data.
The right to request the deletion of your data, provided it is no longer required for legal obligations (e.g., tax records).
The right to object to or restrict certain types of processing.
For any privacy-related requests or questions, please reach out to us at hello@questrooms.se.